We value your order and are committed to delivering your items quickly, securely, and reliably. Check the product page for available delivery options and choose your preferred one during Checkout.
Once you place an order, you will receive an order confirmation email. This email serves as confirmation that we have received your order and have pre-authorized your credit card for the purchase. We will immediately contact our suppliers to verify the availability of the item(s) in stock. If, for any reason, the item is on backorder or unavailable, we will cancel the pre-authorization and notify you via email. In the case where your item(s) are available for immediate shipment (within 5 business days), we will process the charges and proceed with shipping your order.
If your order is in stock and we have processed the charges to your credit card, it will be shipped within five business days from the date of your order. Within 24 hours of your order leaving our warehouse, we will send you tracking information via email. Please ensure that you provide a valid email address during the checkout process. If you do not receive tracking information within six business days of placing your order, please feel free to contact us at firstname.lastname@example.org, and we will gladly assist you.
We currently only ship inside the USA 48 states. However, please note that some exceptions apply. If the website allows you to proceed with the checkout process and enter your shipping address, you will receive your order. Certain products may also be available for shipping to Canada. Please refer to the product details or contact our customer service for more information.
We offer various shipping options to cater to your needs. Our base "Insured Curbside" Pickup shipping is always free of charge and typically takes between 5-15 days to arrive at your doorstep after placing your order. Additionally, we provide the following options:
- White Glove Delivery: With this option, the item will be delivered to your room of choice, with any minor assembly required. The delivery team will also remove all packaging materials from your premises. Please note that saunas will not be assembled.